> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://leaply.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# ID already in Database?

This could be due to the reason you signed up using a different email address in the past. This email address could be your student email address, work email address or your personal email address. If you have tried logging on with one of your ‘old’ email addresses and you are still struggling to sign in, please feel free to contact the support team.